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Our warranties and policies

Nest Bedding Warranties and Policies

 

Warranty: Nest Bedding warranties that the following Nest Bedding-brand products will be free from defects in material and workmanship that may compromise sleep quality for the following periods from the date of delivery to the original consumer purchaser:

  Mattresses -10 years The Love Bed

                       20 years Nest Bedding Natural Mattresses and Alexander Select.

  Sheets -       1 year

  Pillows -        Nest Bedding Pillows 5 years   

Nest Bedding Natural Latex mattresses have a 90 day comfort guarantee which allows the original purchaser to swap for a firmer or softer layer one time. This exchange does not include shipping which would be at the expense of the purchaser.

The Love Bed has a 100 night money back comfort guarantee, 365 days exchange.

Alexander Select beds have a 100 night money back comfort guarantee. Please see store for details. We are very open to working with you to find your level of comfort, and sometimes there are other factors involved.

This warranty covers only the original consumer purchaser for as long as he/she owns the product.


Mattress Warranty Exclusions and Limitations: This warranty applies only to the original purchaser and is valid if used properly. Proper use means using the mattress on a firm, rigid and smooth surface that allows air ventilation and supports the entire mattress, INCLUDING THE CENTER, such as a slatted bed platform or box spring. Proper use also means that the product was not abused by the purchaser. 
This warranty does not apply to a purchaser's personal comfort preferences, such as the firmness of the mattress, bed height, weight, etc., or to normal body impressions of 1" or less.

Mattress manufacturing defects include: (a) seams coming apart; (b) visible permanent compression of the mattress surface greater than 1"; and/or (c) coil failure (extends or depresses more than 1" of original height or protrudes out of the mattress core).

Mattress manufacturing defects DO NOT include: (a) faults in the cosmetic appearance, such as wrinkles on the fabric (b) cosmetic changes that naturally occur over time, including natural blemishes in the fabric; (c) mattresses that may have been soiled, dampened, burned, stained or otherwise abused; (d) mattress dimension (width, length and or height) discrepancies of up to +-1"; and/or (h) appearance of mold on and/or infestation with vermin (such as bed bugs) due to improper and unsanitary care of the mattress. Also, we do not guarantee your new mattress will not have a scent. All natural and man-made materials can have a scent and often do. None of our materials have a toxic emission based on scientific, 3rd party verification. A natural occurring scent is not a warranty issue.

Comfort Returns of Nest Bedding Natural Mattresses: Nest Bedding mattresses are returnable only after 60 days of use and up to 60 days from delivery. Everyone needs time to adjust to a new mattress surface and we ask that you give it the full 30 days from day of delivery. Once your 60 day trial has expired, you have 30 days to initiate a return. 

Returns will only be honored if a protector is purchased and used with the mattress. We cannot have our staff handling mattresses that have not had our approved protector due to hygiene safety concerns. Stains on the mattress will void the return privilege. We will not process a return if the protector is not purchased at the time of the mattress purchase. Customer agrees to pay $75 delivery fee to have the mattress picked up, we do not accept returned mattresses at our stores and require them to be retrieved by our delivery staff. Returns are for comfort issues only. All materials have scents, even natural materials, and all our mattresses have been certified. We will not process returns based on scent issues without a valid doctor's note of a specific allergy. All scents are natural occurring and will dissipate. 

Bed In A Box Warranty

10-Year Full Replacement Warranty / 20-Year Limited Warranty

BedInABox, LLC guarantees that your mattress will be replaced or repaired at our option, should it be determined to be defective because of faulty workmanship or manufacturer's defects during the first ten (10) years of the warranty, excluding specific limitations outlined herein.

It is understood by the purchaser that this warranty does not include a normal increase in softness of the memory foam which is normal and does not affect the pressure-relieving quality of the mattress. This warranty covers deterioration in the cell structure of the materials that may cause the mattress to have a visible indentation greater than 1 inch during the first five (5) years of the warranty or greater than 1.25" during years 6-20, not caused by a sag in the foundation, box springs, adjustable bed, or platform. If such defects occur during the first ten (10) years of this 20 Year limited warranty we will, at our option, repair or replace the mattress. We will replace the mattress at a prorated charge to you from years 11 to 20. During the first year of the prorated 10 Year period, (year 11) the prorated replacement charge will be fifty (50) percent of the original purchase price. The prorated charge will increase by five (5) percent for each subsequent year of the prorated period.

BedInABox, LLC mattresses are designed to work on a firm, solid-surface, non-spring foundation or adjustable bed base that is structurally capable of supporting the weight of purchaser's BedInABox, LLC mattress and user(s). This warranty and other performance warranties are based on tests conducted on "sets" that consist of our mattresses and foundations/adjustable bed bases. THEREFORE, IF PURCHASER USES UNQUALIFIED FOUNDATIONS, BOX SPRINGS, ADJUSTABLE BED BASES, OR BED FRAMES WITH THIS MATTRESS, SUCH USE WILL VOID THIS WARRANTY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BedInABox, LLC may require purchaser to provide proof of the quality of the foundation, adjustable bed base, platform bed, or bed frame used in conjunction with the mattress if purchaser makes a claim under this warranty. All foundations, adjustable beds, & platform beds sold on BedInABox.com will qualify as an acceptable base for your mattress. BedInABox, LLC reserves the right to invalidate this warranty if the mattress is found to be in an unsanitary condition or the foundation is found to be inadequate.

The Consumer Product Safety Commission has created the Standard for the Flammability (Open Flame) of Mattress Sets in Federal Register 16 CFR Part 1633. The foundation or adjustable bed base used with purchaser's mattress, unless specified for use as the particular foundation or adjustable bed base for the mattress purchased, should not be construed as 16 CFR Part 1633 compliant.

This warranty is valid only for the original purchaser from the original purchase date of the original mattress purchased from BedInABox, LLC. If the original purchaser sells the mattress, the subsequent purchaser takes the product "as is" and "with all faults." This warranty also does not apply to any mattress being used in a commercial setting such as hotels, motels, boarding homes, nursing homes and similar environments. Commercial settings fall under a separate warranty.

Additionally, this warranty does not cover:

  • A normal increase in softness of the memory foam which is normal and does not affect the pressure-relieving quality of the mattress.
  • Comfort preference
  • Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage & stains, or abnormal soiling.
  • Damage from using an improper bed frame, foundation, platform bed, or adjustable base. See above description and illustrations for a proper bed frame.
  • Replacement of another piece in the BedInABox, LLC sleep system, unless other piece is also defective.

In the event a warranty claim is filed and a warranty replacement is deemed necessary, purchaser will be required to surrender the original product to BedInABox, LLC at the time of replacement. All transportation/handling costs will be the responsibility of the purchaser after year five (5) of warranty, in addition to any prorated charges.

 

Pure Latex Bliss Mattresses

 

The following Limited Warranty is given by pure LatexBLISS, LLC to the “original retail purchaser” of its mattresses, toppers, and foundations purchased from an authorized pure LatexBLISS Retailer.

A defect covered under the warranty, will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty workmanship or structural defects during the first twenty (20) years of the warranty, excluding specific limitations contained herein;

• Pure LatexBLISS guarantees that your ORGANIC COLLECTION Talalay Latex mattress models purchased by an “original retail purchaser” will be replaced or repaired at our option without cost to you, should it be deemed defective because of faulty workmanship or structural defects for ten (10) years, excluding specific limitations contained herein.

• Pure LatexBLISS guarantees that your TALALAY HYBRID COLLECTION Talalay Latex mattress models purchased by an “original retail purchaser” will be replaced or repaired at our option without cost to you, should it be deemed defective because of faulty workmanship or structural defects for ten (10) years, excluding specific limitations contained herein.

-Pure LatexBLISS guarantees that your Talalay Latex Pillow purchase will be replaced or repaired at our option without cost to you, should it be deemed defective because of faulty workmanship or structural defects during the first three (3) years of the warranty, excluding specific limitations contained herein. The Limited Warranty is valid only in connection with the original purchase of new products from authorized retailers and extends from the original purchase date of the original product purchased.

An “original retail purchaser” for the purposes of this Limited Warranty, is an individual who purchases the product directly from pure LatexBLISS or an authorized retailer of pure LatexBLISS, with the intent to use the product for personal consumer use and not for commercial or industrial use, and not with the intent to resell the product.

An individual or entity that purchases the product from whatever source to resell the product is an “unauthorized reseller”. Important Foundation Information; pure LatexBLISS mattresses are substantial in weight, and are designed to work on a solid, firm surface, not spring foundations or bases that are structurally not capable of supporting the weight of purchaser’s pure LatexBLISS mattress. Pure LatexBLISS may require purchaser to provide proof of the quality of the foundation, adjustable bed base, or bed frame used in conjunction with the mattress if purchaser makes a claim under this Limited Warranty. Therefore, if purchaser uses inappropriate foundations, box springs, adjustable bed bases, or inferior bed frames with the mattress, such use will void this limited warranty without limitation.

**An appropriate bed frame must completely support the foundation as well. Queen and King mattresses and foundations must have an appropriate bed frame, that at a minimum requires a rigid center support having at least 5 legs and 7 cross slats.Limitations and Exceptions This limited warranty does not apply to business, commercial, institutional, or other nonresidential uses. This Limited Warranty does not apply to (i) merchandise that was, at any time, used as a floor sample or display model, (ii) merchandise purchased “as is” or second-hand, (iii) merchandise purchased at a distress sale or a going-out-of-business sale, (iv) merchandise already processed as a previous warranty replacement in the past, (v) merchandise purchased by any employee of Latex International or pure LatexBLISS at discounted employee pricing, (vi) merchandise purchased from a liquidator, or (vii) merchandise obtained from a rental retailer. This limited warranty does not cover the following:

• Fabric stains, soiling, and or burns, care should be taken to properly protect your mattress.

• Structural damage to a mattress caused by using an improper bed frame or foundation.

• A mattress or foundation that is not defective

• Normal body impressions on ULTIMATE COLLECTION of less than or equal to 3/4” in depth

• Normal body impressions on ORGANIC COLLECTION of less than or equal to 3/4” in depth

• Normal body impressions on TALALAY-HYBRID COLLECTION less than or equal to 3/4” in depth

• Normal body impressions on TOPPER COLLECTIONS less than or equal to 3/4” in depth

• Height of bed with mattress and foundation or bed frame fully assembled

•A normal increase in the softness of the pure LatexBLISS pressure relieving material, which does not affect the pressure-relieving qualities of the mattress.

• Comfort preference

• Sheet fit

• Transportation costs

• The outside cover of the mattress or its zipper more than two (2) years after the date of purchase. No warranty, expressed or implied, applies to any condition resulting from misuse, abuse, delivery, or transportation damage, or any condition resulting from incorrect or inadequate maintenance, cleaning, or care. This Limited Warranty is null and void if merchandise has been damaged in moving from original point of delivery to you, the original retail purchaser.

Disclaimer ANY AND ALL IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IMPOSED ON THE SALE OF THIS MATTRESS OR FOUNDATION AND ITS PARTS UNDER STATE LAW, SHALL NOT EXCEED IN DURATION THE TERM OF THIS LIMITED WARRANTY. NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF PURE LATEXBLISS WITH RESPECT TO THE MATTRESS OR FOUNDATION AND ITS PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT THEREOF. FURTHERMORE, NO REPRESENTATIVE OF PURE LATEXBLISS LLC OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THIS LIMITED WARRANTY. SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES, INCLUDING BUT NOT LIMITED TO EXTENDED OR ADDITIONAL FABRIC WARRANTIES, COMFORT EXCHANGES, AND OTHER PROGRAMS OF THEIR OWN AGREEMENTS, EITHER FROM THE RETAILER OR THROUGH A THIRD PARTY. THESE ARE OFFERED SOLELY BY THE RETAILER, AND TO BE REMEDIED BY THE RETAILER ALONE. PURE LATEXBLISS SHALL NOT BE LIABLE UNDER ANY EXTENDED OR ADDITIONAL WARRANTIES BY ANY RETAILER OR THROUGH A THIRD PARTY. THE TERMS AND CONDITIONS STATED IN THIS LIMITED WARRANTY SHALL BE THE CONSUMER’S SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF A MANUFACTURING DEFECT DURING THE WARRANTY PERIOD. IN NO EVENT SHALL PURE LATEX BLISS BE RESPONSIBLE FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR SIMILAR DAMAGES, WHETHER DIRECT OR INDIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. IN NO EVENT SHALL THE RESPONSIBILITY OF PURE LATEX BLISS BE OTHER THAN ITS SOLE OBLIGATION TO REPAIR OR REPLACE THE PRODUCT. THIS EXCLUSIVE REMEDY SHALL NOT BE DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE SO LONG AS PURE LATEXBLISS IS WILLING AND ABLE TO REPAIR OR REPLACE ANY PURE LATEXBLISS MATTRESS OR PURE LATEXBLISS FOUNDATION FOUND, UPON EXAMINATION BY AN AUTHORIZED REPRESENTATIVE OF PURE LATEXBLISS TO CONTAIN A MATERIAL MANUFACTURING DEFECT. Pure LatexBliss does not warrant that this product is suitable for any person’s medical condition. Pure LatexBliss makes no warranty beyond that which is contained in this Limited Warranty. IF YOU USE AN INAPPROPRIATE FOUNDATION OR BOX SPRING WITH THIS MATTRESS, SUCH USE WILL VOID THIS LIMITED WARRANTY. PURE LATEXBLISS RESERVES ALL RIGHTS TO DISCONTINUE ITEMS AND CHANGE PRODUCT SPECIFICATIONS WITHOUT NOTICE. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some states do not allow the exclusion or limitation of certain damages, so the above limitation or exclusion may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Remedy Under this Limited Warranty, Pure Latex Bliss’s exclusive obligation during the applicable warranty period is to repair or replace, at its option, any Pure LatexBliss mattress or Pure LatexBliss foundation found, upon examination by an authorized representative of Pure LatexBliss, to contain a material manufacturing defect. If within the warranty period, identical materials are unavailable at the time of repair or replacement, Pure Latexbliss reserves the right to substitute materials of equal or better quality. Claim Procedure If a problem arises, which you feel is covered by this Limited Warranty, you must contact the pure LatexBliss “Authorized Retailer” from which you purchased your furniture. The original bill of sale and the law label from the defective product are REQUIRED for the fulfillment of this Limited Warranty. Any claim for warranty service must be accompanied by the necessary information, and provided within the warranty period, to satisfy the Limited Warranty requirements. Pure LatexBliss may require you to provide proof of the quality of the foundation used with your mattress. If necessary, the retailer will contact pure LatexBliss to establish service. If the problem can be easily corrected, pure LatexBliss will authorize the retailer to make those repairs. Pure LatexBliss reserves the right to require that defective parts be returned upon request. Pure LatexBliss is not responsible for scheduling or the cost of transporting the product from your home to the retailer or from the retailer to your home. You must make those arrangements with the retailer. If the retailer you purchased the product from has closed and you need service, contact pure LatexBliss in writing or call our customer service number for instructions.

Visit our website at www.latexbliss.com for current contact information.

Caution Pure LatexBliss reserves the right to refuse service and invalidate this Limited Warranty when, upon inspection, the pure LatexBliss mattress or pure LatexBliss foundation is found to be in an unsanitary condition or when product failure is due to causes other than defective workmanship or materials. Please refer to the “Mattress & Foundation Care Instructions” section of this Limited Warranty for proper mattress and foundation care.

MATTRESS & FOUNDATION CARE INSTRUCTIONS: Do’s & Do not’s

Do give your mattress set time to “air out” upon removal from its plastic packaging, and dispose of all plastic packaging as soon as possible.

Do carry your mattress flat on its side. It’s easier to handle and you’ll be less likely to damage the mattress. If you must bend to get through a very tight spot for delivery, NEVER fold the mattress from side to side, only bend from head to foot if absolutely necessary and for a very short period.

Do keep your mattress flat,

Do Not store it in compressed or rolled state for shipping.

Do keep your bedding clean. We suggest using a mattress pad or mattress protector, especially if children will be using the bed

Do replace the old foundation when purchasing a new mattress. An old foundation may not provide sufficient support. It may appear that your new mattress is sagging when it is really the foundation that supports the entire mattress.

Do use an appropriate frame and center support for queen and king size sets as detailed above. Using the right support frame will ensure that your warranty remains in effect.

Do spot clean as needed, and remember that the covers on some Pure LatexBliss mattresses are removable for washing if it is absolutely necessary. We recommend using a cold temperature setting for machine washing and air drying for a removable cover, such as on our Ultimate Collection.

Do not wash your Organic Cover as it is Organic Cotton and is susceptible to shrinkage. Do not place your mattress over a heating vent.

Do not remove the cover on your INTELA-TEC COLLECTION, observe the warning tag, this will void your warranty. This is a non-removable cover on this collection.

Do not PLACE YOUR MATTRESS NEAR OPEN FLAME OR EXPOSE TO FIRE. THIS MATTRESS IS NOT FLAME OR FIREPROOF, AND CAN IGNITE AND/OR BURN IF EXPOSED TO OPEN FLAME OR FIRE. WHEN IGNITED, SOME BEDDING MATERIAL CAN BURN RAPIDLY AND EMIT SMOKE AND HAZARDOUS GASES.

Do not smoke in bed. This mattress is manufactured as required by federal law to resist, but not necessarily eliminate, ignition by smoldering cigarettes.

Do not remove the FR barrier on your mattress, which is there due to federal laws, doing so WILL negate your warranty.

Do not leave heating pads on your mattress unattended.

Do not let anyone stand or jump on your mattress or foundation. It was not built for that kind of weight concentration or abuse.

Do not allow your mattress to get wet because some of the upholstery materials may compress. Protect it from water or other liquids.

Do not remove the law label or tag at the end of your mattress. This label serves as a means of identification to establish your right to the Limited Warranty.

Do not use dry cleaning fluid of any type on your mattress. These chemicals will damage some of the construction materials and will void the limited warranty.