Despite all the negative things WalMart does to our local economies and workers, there is a reason they are successful. One of the reasons is their return policy. If you buy something from WalMart, they are really good at taking back items for return. Smart.
I strive to be smart too, and treat all of my customers with respect and honor. You, as a consumer, work hard for every dollar you earn, as do I here at Nest Bedding. Currently, I am working into my fourth consecutive month with one day off. It's okay, I am hiring soon! But as other companies undoubtedly work hard too, you would think they would be respectful of your hard work as well by crafting return policies that are fair and simple.
It is no secret that sleep products are very personal and not cheap. One of the worst feelings is when you invest a lot of time and money into a sleep product, such as a new pillow or mattress, only to have it not solve your issues. We have designed all of the Nest Organics products to be customized so we can inexpensively change the feel without having to scrap a product. You can't resell used beds in California without treating them with harsh pesticides, which we will never do. And at the end of the day, if a pillow or blanket does not work for you, we will always allow you to return it within the first 90 days for a full refund. That is right, a full refund.
We believe it would be highly insensitive and uncaring to look you in the eye, sell you a product to solve your issues, then, if the product does not meet your needs, look you in the eye again and tell you that you are out of luck, or we are keeping a percentage of your money. Most of the other mattress stores in the Berkeley Ca area either do not allow returns or keep a percentage of your funds. Personally, I just don't have the heart to take the money. I just chalk it up to the cost of business. It is my responsibility to help you choose the right product in the first place, and if it doesn't work, I will work with you to help it work, or give you all your money back. It's why we work with brands like Bed In A Box.com who do the same thing. It's the right thing. Hopefully, you won't need to return anything. And if you do, I hope you will have such a great experience that you will come back and buy again.
What happens with those returned latex or memory foam beds? They go to recycling. Trust me, I don't like it either. But the State of California says in order to sell a previously slept on mattress, it needs to be treated with a very toxic chemical. Some of the big box stores do this, and they sell them in their outlet stores with a red label, deeming them a reconditioned mattress.
So, when you are out shopping in the Berkeley Ca or SF Bay Area for a mattress, chose a retailer with a heart who can give your money back just as cheerfully as they take it.