Lifetime Renewal Exchange

A comfort layer exchange you can redeem once, at any time, to alter the feel of your mattress or to increase its lifespan (this option saves you time and money while reducing waste).

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Exchanges
 

How do I initiate a comfort exchange?

Nest Bedding mattresses are eligible for a mattress exchange to a new model after our required 30-day adjustment period and within 365 days of the delivery date of your original mattress. A mattress exchange is available once per mattress and within the 365-night trial. If you purchased a mattress with a Lifetime Renewal Exchange, a free comfort exchange is available once per mattress and may be exchanged outside of your 365-night trial. Once the LRE has been used, a new comfort layer may be purchased separately outside of your sleep trial.

Nest Bedding requires that you use a properly supportive foundation for your new Nest Bedding mattress. The use of flexible foundation, bowed slat foundation and traditional box foundations will void all return, exchange and warranty privlages.

Once approved to exchange, you have 30 days to complete the process. After 30 days, a new request to exchange must be submitted. Exchange requests will not be approved if the mattress is damaged or destroyed.

Read more in our Terms of Service.

Do I need to purchase my exchange?

Yes, if switching to an entirely new mattress. You may purchase the exchange mattress with free shipping to the contiguous United States. An exchange purchase can be initiated by contacting Nest Bedding Customer Service at customerservice@nestbedding.com, by visiting our website at www.nestbedding.com, or through a Nest Bedding showroom near you.

Certain Nest Bedding mattresses have zippered tops, allowing the internal comfort layer to be exchanged and thus saving our planet from yet another mattress in our overfilled landfills. Comfort layer exchanges (on applicable mattresses with zipper tops) are free (unless otherwise noted) and may be purchased separately outside of your sleep trial. Shipping is free to the contiguous United States.

Read more in our Terms of Service.

What do I do with my original mattress?

Once you receive the exchange mattress, you may initiate the return of your first mattress for a full refund of the original item’s purchase price or cost.

Please refer to the return instructions found above for further details.

Read more in our Terms of Service.

What happens to my 365 night trial?

The 365 Night Trial on mattresses does not extend or shorten once an exchange is received. Your 365 Night Trial will expire at 365 days from the day you received your mattress.

*Nest Bedding luxury mattresses purchased before October 21st, 2021 are eligible for returns for comfort reasons within 100 nights of the delivery date of that particular mattress.

Read more in our Terms of Service.

How does my Lifetime Renewal Exchange work?

Qualifying Nest Bedding mattresses (Sparrow, Owl, Starling, or Finch) are designed with a zipper to access comfort layers and come with the Lifetime Renewal Exchange or LRE. The LRE is a one-time free layer exchange to either the same comfort layer or another comfort layer of your choosing. If you purchased a mattress with a Lifetime Renewal Exchange, a free comfort exchange is available once per mattress and may be exchanged inside or outside your 365-night trial. Once the LRE has been used, a new comfort layer may be purchased separately on our website or if you contact our customer service. If you would like to use your LRE, please contact customerservice@nestbedding.com.

Read more in our Terms of Service.

How to exchange my Nest Bedding pillow?

Most Nest Bedding Pillows have a zipper so that you can alter the firmness yourself, to achieve that perfect pillow loft. If you've already tried this and think that a different type of pillow is better suited to your needs, you may exchange within 30 days of receipt of the pillow.

Please purchase your exchange by contacting Nest Bedding Customer Service at customerservice@nestbedding.com, by visiting our website at www.nestbedding.com or through a Nest Bedding showroom near you. You may return the exchange item before or after purchasing the exchange. We'll supply you with a return shipping label, and once your original purchase is received and inspected, a refund will be issued to your original purchase payment method.

Read more in our Terms of Service.

How to exchange bedding?

Bedding may be exchanged, within 30 days of receipt. Return and exchange privileges are forfeit 30 days after items have been received.

Please purchase your exchange by contacting Nest Bedding Customer Service at customerservice@nestbedding.com, by visiting our website at www.nestbedding.com or through a Nest Bedding showroom near you. You may return the exchange item before or after purchasing the exchange. We'll supply you with a return shipping label, and once your original purchase is received and inspected, a refund will be issued to your original purchase payment method.

Read more in our Terms of Service.

Is furniture returnable?

Furniture. All furniture/foundations/adjustable bases are not eligible for exchange.

Read more in our Terms of Service.

 
 
Returns
 

How to return my Nest Bedding mattress?

Most of our mattresses are designed so that we can decrease as much waste in the world as possible. If you are on one of our adjustable mattresses, we hope that you've had a chance to exchange to an alternative firmness before deciding to return.

Thank you for giving your Nest Bedding mattress a fair chance and trying out the best for at least 30 nights. To initiate a return, please reach out to our Customer Service team through the form here, visit the store you purchased from, or you can email us directly at customerservice@nestbedding.com. We will request some basic information to help diagnose your sleep issues, and often we will request pictures of your mattress, pictures of the legal tag and the base that supports it.

Nest Bedding requires that you use a properly supportive foundation for your new Nest Bedding mattress. The use of flexible foundation, bowed slat foundation and traditional box foundations will void all return, exchange and warranty privileges.

Once approved for a return, you have 30 days to complete the process. After 30 days, return privileges are forfeit.

Once approved for return, we will provide you with a donation, disposal or pick-up option. The mattress must be in good condition to be eligible for return (e.g., no stains, tears or soiling odors). We'll verify it is clean and returnable from the pictures that we've requested. Nest Bedding works with charitable organizations and 3rd party disposal services. Alternatively, you may donate to the charitable organization of your choosing upon approval from our Nest Bedding team. We hope that your returned mattress can go to a good cause as we want to keep as many mattresses out of our landfills as possible.

Once you receive your donation receipt or proof of disposal, we'll issue a refund.

All white glove delivery, set-up service fees or shipping fees once concluded with your order are considered a non-refundable charge and will be excluded from your final refund.

Read more in our Terms of Service.

Tell me about the 365-night sleep trial for my mattress.

Your new Nest Bedding mattress comes with our industry leading 365-night sleep trial. The trial begins on the date you receive your mattress and cannot be extended or paused. Please note that our mattress return policy allows for one mattress return per customer, per calendar year from the date of purchase.

*Nest Bedding luxury mattresses purchased before October 21st, 2021 are eligible for returns for comfort reasons within 100 nights of the delivery date of that particular mattress.

Children's mattresses, including the Puffin mattress (formerly known as the BKB), the Lark mattress, and the Stork mattress (formerly known as the Certified Organic Crib Mattress) are excluded from the 365 Night Sleep Trial. These kids and baby mattresses must be returned within 30 days of receiving the product.

Read more in our Terms of Service.

Do I need to try my mattress out before considering a return?

Your body needs time to adjust to a new mattress, just like your feet need time to adjust to new shoes, so expect some aches and pains in the process. We ask that you give your mattress a try for 30-nights minimum before initiating a return.

But, if you are feeling uncomfortable, please reach out to us so we can help you sleep more peacefully. Sleeping well isn't just about a new bed and we've been doing this for a very long time. Our Expert Nestologists are standing by to help you.

Returns initiated on unboxed mattresses, prior to the 30th night, will incur a disposal fee.

Read more in our Terms of Service.

How long do I have to complete my return?

Once we've approved your return request, you have 30-days to complete the return. Beyond the 30-days, return privileges are forfeit.

Read more in our Terms of Service.

Things to consider prior to requesting a return

Mattresses left compressed in their packaging for over 30 days may not expand properly. Mattresses compressed over the 30 days are at risk of warranty infringement. Please expand your mattress within 30 days of delivery.

Is your mattress on the right kind of foundation? Nest Bedding mattresses are designed to work with mostly all foundations, except those that flex when pressure is applied. Traditional box springs and flexible slat systems change the intended feel of your mattress, which is why we require a solid foundations, with slats every four inches at a maximum.

Read more in our Terms of Service.

How to return my Nest Bedding pillow?

Our Nest Bedding pillows can be returned within 30 days of the date you received your pillow. We build our pillows to last and to be adjustable to your needs. Have you tried removing some fill from the zipper on the side of the pillow?

If you have and you would still like to return, please fill out the form here or email our team at customerservice@nestbedding.com. Please return your Nest Bedding pillow in the original packaging.

Once approved for a return, we'll supply you with a return shipping label and either schedule a pickup for you or you may drop the return off at a carrier service center near you.

Any incurred shipping fees during the purchase process shall be deemed non-refundable and shall not be included in the final refund amount for your item.

Read more in our Terms of Service.

How to return my Nest Bedding pillows, sheets, duvet, mattress protector, blanket, comforter, or topper purchase?

All Nest Bedding Pillows, Sheet Sets, Mattress Protectors, Blankets, Comforters and Toppers may be returned in the original packaging within 30 days of receipt.

If your bedding is damaged in transit or arrives damaged or dirty, please use the form here to contact us or message us directly at customerservice@nestbedding.com.

Once approved for a return, we'll supply you with return instructions.

Read more in our Terms of Service.

How long do I have to complete my return?

Once we've approved your return request, you have 30-days to complete the return. Beyond the 30-days, return privileges are forfeit.

Read more in our Terms of Service.

Is furniture returnable?

Furniture, foundations, and adjustable bases are not eligible for comfort return.

Read more in our Terms of Service.

How to return my pet bed?

Nest Bedding offers affordable, comfortable and supportive, handmade in the USA, eco friendly pet beds. We love our pets and know they come in all shapes and sizes so we recommend referencing each bed's size guide before completing your purchase.

If you happen to purchase the incorrect size, all pet beds are eligible for return within 30-days of delivery. Pet Beds must be returned undamaged.

If you would like to return a Nest Bedding pet bed, please fill out the form here or email our team at customerservice@nestbedding.com.

Once approved for a return, we'll supply you with a return shipping label and either schedule a pickup for you or you may drop the return off at a carrier service center near you.

Any incurred shipping fees during the purchase process shall be deemed non-refundable and shall not be included in the final refund amount for your item.

Read more in our Terms of Service.

What if my order has shipped?

Early cancellations of shipped/in-transit goods will incur a $100 return to sender fee for mattresses; and a $10 return to sender fee for smaller goods. The fee to return will be deducted from the refund of an orders value once received.

Read more in our Terms of Service.

How do I cancel my order?

Early cancellations of shipped/in-transit goods will incur a $100 return to sender fee for mattresses; and a $10 return to sender fee for smaller goods. The fee to return will deducted from the refund of an orders value once received.

Once we've confirmed cancellation of your order and verified that all goods have been returned to us, we'll process a refund to your purchase method. Please allow 5 to 10 business days for the funds to process fully back to your account.

Read more in our Terms of Service.

What if my order has shipped?

Early cancellations of shipped/in-transit goods will incur a $100 return to sender fee for mattresses; and a $10 return to sender fee for smaller goods. The fee to return will be deducted from the refund of an orders value once received.

Read more in our Terms of Service.

 
 
Warranties
 

Nest Bedding mattress warranty eligibility.

This limited warranty applies to the original purchasers of the Nest Bedding mattress from Nest Bedding stores, online or authorized retailer. This Limited Warranty is not transferable to any subsequent owners of such mattress.

Mattresses left compressed in their packaging for over 30 days may not expand properly. Mattresses compressed over the 30 days are at risk of warranty infringement. Please expand your mattress within 30 days of delivery.

Nest Bedding requires that you use a properly supportive foundation for your new Nest Bedding mattress. The use of flexible foundation, bowed slat foundation and traditional box foundations will void all return, exchange and warranty privlages.

Read more in our Terms of Service.

Warranty coverage.

The Nest Bedding Mattress Warranty covers all defects as defined below for as long as you own your Nest Bedding mattress.

Read more in our Terms of Service.

Covered defects and what's not covered.

Covered Defects:
Your Nest Bedding mattress is built with craftsmanship and high-quality materials. The following are considered defects and are covered by this warranty, provided they occur during normal use and are not a result of factors outlined in the "What Voids The Warranty" section:

Indentations: Visible indention or sag of the foam mattress greater than one (1) inch that is not due to improper use, an inadequate foundation, or damage resulting from use with flexing or bowed slats.

Cover Flaws: A manufacturing flaw in the cover zipper, not including zipper breakage resulting from overuse. A physical flaw in the cover construction, such as fabric tearing or stitch unraveling.

What Voids The Warranty:
The longevity and performance of your Nest Bedding mattress depend on proper use and care. The following conditions and actions will void this warranty:

Improper Use: The primary purpose of your mattress is for sleeping, resting, and laying. Any use outside of this primary purpose is considered misuse.

Stains and Damages: Stains, including but not limited to body oils, sweat, and other liquids, can degrade materials and compromise the integrity of the mattress. Rips, tears, burns, and other physical damage will also void the warranty. Not expanding the mattress within 30 days of receiving further voids the warranty.

Improper Foundation: Using the mattress with old box springs (5+ years) without solid support, slatted wood or metal foundations with slats more than 4″ apart, or other inadequate bases will void the warranty.

Storage & Handling: Deformations in the mattress due to improper storage or handling.

Other Exclusions: Normal wear and tear, slight cosmetic flaws, growth of mold due to improper storage, indents less than one (1) inch, personal preferences about mattress attributes, mattresses acquired used, resold, or not in possession of the original owner, purchases from non-authorized Nest Bedding distributors, physical damage by the owner, allergies to fabrics or materials, and damage from animals, rodents, or children.

Read more in our Terms of Service.

 

Making a warranty claim.

MAKING A WARRANTY CLAIM
To submit a claim relating to a defect in your Nest Bedding mattress, please contact us here, at customerservice@nestbedding.com or by the store of purchase and give us the following:

The order number and/or the first and last name of who placed the order.
A brief description of what is going on with the mattress.
A photo or short video documenting the issue you are experiencing.

Read more in our Terms of Service.

Our solution to your warranty claim.

In the event that we in our sole discretion determine that your Defect is legitimate as per this Limited Warranty, your sole remedy will be a repair or replacement of your mattress with a comparable size and model mattress. In the event that your size and/or model is discontinued, we will provide the most comparable Nest Bedding mattress product available as a replacement at our sole discretion.

Read more in our Terms of Service.

Nest Bedding pillow warranty eligibility.

All Nest Bedding Pillows carry a 2-year warranty.

This limited warranty applies to the original purchaser of the Nest Bedding pillow from Nest Bedding stores, online or authorized retailer. This Limited Warranty is not transferable to any subsequent owners of such pillow.

Read more in our Terms of Service.

Nest Bedding sheets, duvet, mattress protector, blanket, and comforter warranty eligibility.

All Nest Bedding Sheets, Duvets, Blankets, Comforters, and Mattress Protectors carry a 1-year warranty.

This limited warranty applies to the original purchaser of the Nest Bedding product from Nest Bedding stores, online or authorized retailer. This Limited Warranty is not transferable to any subsequent owners of such bedding.

Read more in our Terms of Service.

Nest Bedding furniture warranty eligibility.

Although, bedroom furniture, foundations, and adjustable bases are not eligible for a trial period they do have a fully supported warranty provided by the manufacturing partner.

What is the length of my warranty?
HomeBase Foundation - 5 year
Woodland Platform - 5 year
Reverie Adjustable Power Base R310T™ LP - 20 year limited
Reverie Adjustable Power Base R410 LP™ - 20 year limited
Bi-Fold Platform Foundation - Limited lifetime

Read more in our Terms of Service.

Warranty claims on furniture damaged in transit.

If you suspect your furniture, foundation, or adjustable base incurred damage during transit, please contact us within seven days of receiving your purchase. Please contact us with the form here, by messaging our team at customerservice@nestbedding.com or contact the store of purchase. If your warranty claim is approved, we will process the return.

Read more in our Terms of Service.

Nest Bedding pet bed warranty eligibility.

All Nest Bedding Pet Beds carry a 2-year warranty.

This limited warranty applies to the original purchaser of the Nest Bedding pet bed from Nest Bedding stores, online or authorized retailer. This Limited Warranty is not transferable to any subsequent owners of such pet bed.

Read more in our Terms of Service.

Want all the details? See our Terms of Service.

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