Exchanges
 
  • MATTRESS
  • BEDDING
  • FURNITURE

How do I initiate a comfort exchange?

Nest Bedding mattresses are eligible for Comfort Exchange after our required 30 day adjustment period and within 100 days of the delivery date of your original mattress. A Comfort Exchange is available once per customer, per calander year.

Once approved to exchange, you have 30 days to complete the process. After 30 days, a new request to exchange must be submitted. Exchange requests will not be approved if the mattress is damaged or destroyed.

 

Do I need to purchase my exchange?

Yes. You may purchase the exchange mattress or firmness layer (on applicable mattresses with zipper tops). Exchange purchase can be initiated by contacting Nest Bedding Customer Service at customerservice@nestbedding.com, by visiting our website at www.nestbedding.com or through a Nest Bedding showroom near you.

Certain Nest Bedding mattresses have zippered tops, allowing the internal comfort layer to be exchanged and thus saving our planet from yet another mattress in our overfilled landfills.

 

What do I do with my original mattress?

Once you receive the exchange mattress or firmness layer, you may initiate the return of your first mattress or firmness layer for a full refund of the original item’s purchase price or cost of that layer.

Please refer to the return instructions found above for further details.

 

What happens to my 100 night trial?

The 100 Night Trial on mattresses does not extend or shorten once an exchange is received. Your 100 Night Trial will expire at 100 days from the day you received your mattress.

 

How to exchange my Nest Bedding pillow?

Most Nest Bedding Pillows have a zipper so that you can alter the firmness yourself, to achieve that perfect pillow loft. If you've already tried this and think that a different type of pillow is better suited to your needs, you may exchange within 30 days of receipt of the pillow.

Please purchase your exchange by contacting Nest Bedding Customer Service at customerservice@nestbedding.com, by visiting our website at www.nestbedding.com or through a Nest Bedding showroom near you. You may return the exchange item before or after purchasing the exchange. We'll supply you with a return shipping label, and once your original purchase is received and inspected, a refund will be issued to your original purchase payment method.

 

How to exchange bedding?

Bedding may be exchanged unused/unlaundered only, within 30 days of receipt. Return and exchange privileges are forfeit 30 days after receipt of all bedding.

Please purchase your exchange by contacting Nest Bedding Customer Service at customerservice@nestbedding.com, by visiting our website at www.nestbedding.com or through a Nest Bedding showroom near you. You may return the exchange item before or after purchasing the exchange. We'll supply you with a return shipping label, and once your original purchase is received and inspected, a refund will be issued to your original purchase payment method.

 

Is furniture returnable?

Furniture. All furniture/foundations/adjustable bases are not eligible for exchange.

 

 
 
Returns
 
  • MATTRESS
  • BEDDING
  • FURNITURE
  • CANCEL ORDER

How to return my Nest Bedding mattress?

Most of our mattresses are designed so that we can decrease as much waste in the world as possible. If you are on one of our adjustable mattresses, we hope that you've had a chance to exchange to an alternative firmness before deciding to return.

Thank you for giving your Nest Bedding mattress a fair chance and trying out the best for at least 30 nights. To initiate a return, please reach out to our Customer Service team through the form here, visit the store you purchased from, or you can email us directly at customerservice@nestbedding.com. We will request some basic information to help diagnose your sleep issues, and often we will request pictures of your mattress, pictures of the legal tag and the base that supports it.

Once approved for return, we will provide you with a donation, disposal or pick-up option. The mattress must be in donatable condition to be eligible for return. We'll verify it is clean and donatable from the pictures that we've requested. Nest Bedding works with charitable organizations and 3rd party disposal services. Alternatively, you may donate to the charitable organization of your choosing. We hope that your returned mattress can go to a good cause as we want to keep as many mattresses out of our landfills as possible.

Once you receive your donation receipt or proof of disposal, we'll issue a refund.

 

Tell me about the 100-night sleep trial for my mattress.

Your new Nest Bedding mattress comes with our industry standard 100-night sleep trial. The trial begins on the date you receive your mattress and cannot be extended or paused. Please note that our mattress return policy allows for one mattress return per customer, per calendar year from the date of purchase.

 

Do I need to try my mattress out before considering a return?

Your body needs time to adjust to a new mattress, just like your feet need time to adjust to new shoes, so expect some aches and pains in the process. We ask that you give your mattress a try for 30-nights minimum before initiating a return.

But, if you are feeling uncomfortable, please reach out to us so we can help you sleep more peacefully. Sleeping well isn't just about a new bed and we've been doing this for a very long time. Our Expert Nestologists are standing by to help you.

Returns initiated on unboxed mattresses, prior to the 30th night, will incur a 25% restocking fee.

 

How long do I have to complete my return?

Once we've approved your return request, you have 30-days to complete the return. Beyond the 30-days, return privileges are forfeit.

 

How to return my Nest Bedding pillow?

Our Nest Bedding pillows can be returned within 30 days of the date you received your pillow. We build our pillows to last and to be adjustable to your needs. Have you tried removing some fill from the zipper on the side of the pillow?

If you have and you would still like to return, please fill out the form here or email our team at customerservice@nestbedding.com. Please return your Nest Bedding pillow in the original packaging.

Once approved for a return, we'll supply you with a return shipping label and either schedule a pickup for you or you may drop the return off at a carrier service center near you.

 

How to return my Nest Bedding sheets, mattress protector, blanket or comforter purchase?

All Nest Bedding Sheet Sets, Mattress Protectors, Blankets and Comforters may be returned unused in the original packaging within 30 days of receipt. Used and laundered bedding is not returnable.

If your bedding is damaged in transit or arrives damaged or dirty, please use the form here to contact us or message us directly at customerservice@nestbedding.com.

Once approved for a return, we'll supply you with a return shipping label and either schedule a pickup for you or you may drop the return off at a carrier service center near you.

 

How long do I have to complete my return?

Once we've approved your return request, you have 30-days to complete the return. Beyond the 30-days, return privileges are forfeit.

 

Is furniture returnable?

Furniture, foundations and adjustable bases are not eligible for comfort return.

 

Warranty claims on damaged furniture.

If you suspect your furniture, foundation or adjustable base incurred damage during transit, please contact us within seven days of receiving your purchase. Please contact us with the form here, by messaging our team at customerservice@nestbedding.com or contact the store of purchase. If your warranty claim is approved, we will process the return.

 

How do I cancel my order?

To cancel your Nest Bedding order, we ask that you message our team directly and we will do our best to cancel. You may message us here or by calling the store you purchased through, or email us at customerservice@nestbedding.com.

Once we've confirmed cancellation of your order and verified that all goods have been returned to us, we'll process a refund to your purchase method. Please allow 5 to 10 business days for the funds to process fully back to your account.

 

 
 
Warranties
 

Nest Bedding warranty eligibility.

This limited warranty applies to the original purchasers of the Nest Bedding mattress from Nest Bedding stores, online or authorized retailer. This Limited Warranty is not transferable to any subsequent owners of such mattress.

 

Warranty coverage.

The Nest Bedding Mattress Warranty covers all defects as defined below for as long as you own your Nest Bedding mattress.

 

Covered defects and what's not covered.

COVERED DEFECTS
The following shall be considered as a defective (collectively “Defects”) mattress should your mattress meet the below criteria as determined solely by us:

Visible indention or sag of the foam mattress greater than one (1) inch that is not a result of improper use, an improper bed, bed base or foundation, including damaged caused by the use of flexing or bowed slats.
A manufacturing flaw in the cover zipper - this does not include zipper breakage resulting from improper or overuse of zipper.
A physical flaw in the construction of the cover, such as fabric tearing or stitch unraveling, that does not result from improper use.

WHAT IS NOT COVERED
Problems and issues that result from normal wear and tear or improper use are not subject to this Limited Warranty. The intended use of your Nest Bedding mattress is for sleeping, resting, and laying on, any other use of this mattress shall be considered misuse of the mattress and will void your Limited Warranty. Warranty is non-prorated.

Exclusions from the Limited Warranty include but are not limited to

Normal wear and tear.
Any improper use of the mattress.
Minor imperfections such as slight cosmetic flaws.
Stains, tears, burns, and discoloration that occur over time and/or are caused by you.
Indents, sagging, or body indentations less than one (1) inch deep.
Personal opinions or preferences regarding the softness, firmness or attributes of a mattress.
Any mattresses purchased or acquired used, resold, gifted or anyway not in possession of the original owner.
Any mattress purchased from a non-authorized Nest Bedding distributor.
Physical damage to the foam mattress caused by you.
Allergies or sensitivities to fabrics or materials.
Damage caused by animals, rodents or children.
Naturally occurring aromas from foam, cotton, or other materials.

 

Making a warranty claim.

MAKING A WARRANTY CLAIM
To submit a claim relating to a defect in your Nest Bedding mattress, please contact us here, at customerservice@nestbedding.com or by the store of purchase and give us the following:

The order number and/or the first and last name of who placed the order.
A brief description of what is going on with the mattress.
A photo or short video documenting the issue you are experiencing.

Our solution to your warranty claim.

In the event that we in our sole discretion determine that your Defect is legitimate as per this Limited Warranty, your sole remedy will be a repair or replacement of your mattress with a comparable size and model mattress. In the event that your size and/or model is discontinued, we will provide the most comparable Nest Bedding mattress product available as a replacement at our sole discretion.

Begin your return, exchange or warranty claim here.

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