Nest Bedding Warranties and Policies
Warranty: Nest Bedding warranties that the following Nest Bedding-brand products will be free from defects in material and workmanship that may compromise sleep quality for the following periods from the date of delivery to the original consumer purchaser:
Mattresses -10 years The Love Bed
20 years All Latex Mattresses, Alexander Mattresses, SmartHouse Mattresses
Sheets - 1 year
Pillows - Nest Bedding Pillows 2 years
Bedgami- 1 year
This warranty covers only the original consumer purchaser for as long as he/she owns the product.
Mattress Warranty Exclusions and Limitations: This warranty applies only to the original purchaser and is valid if used properly. Proper use means using the mattress on a firm, rigid and smooth surface that allows air ventilation and supports the entire mattress, INCLUDING THE CENTER, such as a slatted bed platform or box spring. Proper use also means that the product was not abused by the purchaser. This includes keeping the mattress properly protected and free of moisture.
This warranty does not apply to a purchaser's personal comfort preferences, such as the firmness of the mattress, bed height, weight, etc., or to normal body impressions of 1" or less.
Mattress manufacturing defects include: (a) seams coming apart; (b) visible permanent compression of the mattress surface greater than 1"; and/or (c) coil failure (extends or depresses more than 1" of original height or protrudes out of the mattress core).
Mattress manufacturing defects DO NOT include: (a) faults in the cosmetic appearance, such as wrinkles on the fabric (b) cosmetic changes that naturally occur over time, including natural blemishes in the fabric; (c) mattresses that may have been soiled, dampened, burned, stained or otherwise abused; (d) mattress dimension (width, length and or height) discrepancies of up to +-1.5"; and/or (h) appearance of mold on and/or infestation with vermin (such as bed bugs) due to improper and unsanitary care of the mattress. Also, we do not guarantee your new mattress will not have a scent. All natural and man-made materials can have a scent and often do. None of our materials have a toxic emission based on scientific, 3rd party verification. A natural occurring scent is not a warranty issue.
We will repair or replace the defective mattress or the defective component(s) of the mattress . In the case of a manufacturing defect in a component of the mattress, such as the mattress cover, we may elect to repair or replace the component rather than replace the entire mattress, and we reserve sole and complete discretion over that election. If we elect to replace the mattress or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective mattress with a more expensive model, you may be required to pay the difference in price between the original mattress and the more expensive mattress.
Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.
Mattress must be free of damage or stains in order to be approved for return.
Please provide the following photos with your mattress return request: the tags on the mattress, the mattress itself and the base you have your mattress on with your request to email@example.com.
The mattress must be used on a non-flexible base, slats or box spring that does not give and fits the mattress. An incorrect base can void your comfort guarantee! Slats must be no more than 4" apart.
After you have tried the bed for 30 days and during the 100 days trial period, you can exchange for a different feel or mattress in our line up, or initiate a refund after donating the mattress to a local charity. We can work with you to find one.