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COVID-19 Response & Impact
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Increased manufacturing times
Throughout this pandemic, our expert customer service team is fully staffed, to continue to provide the most exceptional customer experience possible. While our customer service and sales team members work from home, our factory teams have gone to great lengths to ensure the safety of our employees and our customers. We have implemented physical distancing measures in our facilities, which leads to increased manufacturing times. At this time, we are producing most mattresses in our Phoenix, AZ facility, in 8-10 business days. We are processing and shipping our pillow orders in our Santa Clarita, CA facility in 8-10 businesses days. We will continue to do everything we can to fulfill your order as quickly as possible. We appreciate your patience and understanding during these unprecedented times.
Increased shipping times
The COVID-19 pandemic drastically changed our society. Common carriers, like UPS and FedEx, are seeing holiday season like volume. As a result, delays in the availability of tracking information and in standard shipping timeframes are greatly increased. At this time, most orders, once received by UPS or FedEx, ship in 3-8 business days. These factors are beyond our control, and we appreciate your understanding of the situation. Know that we are in constant communication with our regional carrier representatives, and this situation is temporary.
Our showrooms and offices
During this crisis, it is our utmost priority to ensure the safety and protect the health of our team members. Nest Bedding locations are operating at limited capacity and limited hours.
Nest Bedding Showroom Adjusted Hours
- Studio City, CA - Open Mon-Thu-Fri 11am to 7pm. Sat-Sun 10 am to 6 pm.
- Santa Monica, CA - Open Sat-Sun 10 am to 6 pm. Mon-Tue, & Fri 11 am to 7 pm.
- Costa Mesa, CA - Open Mon-Fri 11am to 7pm. Sat 10 am to 6 pm. Sun 11am to 6pm.
- Albany, CA - Open 7 Days a week 10 am to 6 pm.
- San Francisco, CA - Open 7 Days a week 10 am to 6 pm.
- Palo Alto, CA - Open Mon-Fri 11am to 7 pm. Sat-Sun 10 am to 6 pm.
- Seattle, WA - Open 7 Days a week 11am-7pm
- Denver, CO - Will remain closed.
- New York City, NY - Open Mon-Fri 11am to 7pm. Sat-Sun 10am to 6pm.
In-home delivery is significantly limited, but we are still performing in-home delivery in the following locations.
- Greater Los Angeles area
- Bay Area
We sincerely thank you for your patience as we all work through this crisis. Please message our industry-renowned customer service team with any questions or concerns you may have. We will do our best to provide as much information as possible.
A salute to our medical professionals and first responders.
Are you a medical professional or first responder? If so, we want to make sure that you know we care and support your efforts and, most importantly, your sleep. Please message us directly at firstname.lastname@example.org, to receive an exclusive offer and early access to our Memorial Day sale.
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