Product Return and Exchange Policies

Mattresses
Nest Bedding mattresses are eligible for return for comfort-related reasons after the required thirty (30) night adjustment period and within the applicable sleep trial window. If a mattress, comfort layer exchange, or firmness adjustment is not the right fit, we understand and are happy to assist with a return once eligibility requirements are met.

Returns initiated before the completion of the thirty (30) night adjustment period, after the mattress has been opened and used, may be subject to reasonable disposal or recycling fees.

Proper mattress support is required at all times. Use of flexible foundations, bowed, curved, or sprung slats (including euro slats), traditional box springs, or slatted foundations with spacing greater than four (4) inches voids all return, exchange, and warranty privileges.

Exterior Damage Policy
Any exterior damage to a mattress, including but not limited to stains, rips, tears, odors, pest or bedbug presence, or other contamination, voids all return privileges. These conditions are considered unrelated to comfort and are not eligible for return consideration.

To request return authorization, please contact Nest Bedding Customer Service or the Nest Bedding store of purchase.

Kids and Baby Mattresses
The Puffin mattress and Lark mattress are not eligible for extended sleep trials. These products must be returned within thirty (30) days of delivery to be eligible for return consideration and must meet all applicable condition and hygiene requirements.

Lifetime Renewal Exchange (LRE)
The Lifetime Renewal Exchange is a one-time comfort layer exchange program available on select mattresses, allowing customers to swap a comfort layer within eligible models such as the Sparrow, Owl, Starling, or Finch mattress. This program provides an alternative to replacing the entire mattress and is available on qualifying mattresses purchased after October 21, 2021.

Bedding
Bedding items, including eligible pillows, sheets, blankets, comforters, mattress protectors, toppers, pillowcases, and duvet covers, may be returned within thirty (30) days of delivery. Items must be returned in original Nest Bedding packaging and meet all applicable condition and hygiene requirements.

One complimentary exchange is provided per eligible bedding item. Returns for refund are subject to a flat-rate $10 return shipping fee, which will be deducted from the refund. This fee is waived if the product arrives damaged or defective. Original shipping charges paid at the time of purchase are non-refundable.

Furniture, Foundations, and Adjustable Bases
All furniture, foundations, and adjustable bases are final sale and are not eligible for return once delivered or received. These products are not considered comfort items. However, they are covered under applicable manufacturer or Nest Bedding warranties and may be eligible for support in the event of verified manufacturing defects.

Home and Health Products
Sleep accessories and home goods, including sleep masks, aromatherapy products, essential oils, laundry care items, apparel, pet beds, and similar small goods, may be returned within thirty (30) days of delivery. Items must be unused and returned in original packaging.

One complimentary exchange is provided per eligible item. Returns for refund are subject to a flat-rate $10 return shipping fee, waived for damaged or defective items. Original shipping charges are non-refundable.

Third-Party Brand Collaborations
Nest Bedding also offers select products from partner brands that ship directly from the manufacturer. Return and warranty policies for third-party products may differ from Nest Bedding–branded items.

Nest Bedding Customer Service will assist with return or warranty coordination; however, third-party manufacturer policies govern eligibility, fees, and remedies. Please review the Returns and Warranty section on the applicable product page prior to purchase.

Early Mattress Returns (Before 30 Nights)
Mattress returns requested before the completion of the thirty (30) night adjustment period, after being opened and used, require a disposal or recycling fee. This policy allows Nest Bedding to continue offering free shipping on qualifying products while responsibly handling early-use returns.

Final Sale Items
All clearance, closeout, and final sale items are not eligible for return, exchange, or refund. Read more in our Terms of Service.

Chat Live With Us

 

Call +1.888.992.2001

 

Email customerservice@nestbedding.com