Refund policy

CANCELLATIONS

To request cancellation of a Nest Bedding order, customers must contact Nest Bedding Customer Service within twenty-four (24) hours of placing the order. Cancellation requests submitted after this timeframe may not be eligible for cancellation, as the order may have already entered processing or shipment.

• Cancellation requests may be submitted by:
  
• Emailing customerservice@nestbedding.com, or
  Contacting the Nest Bedding retail store where the purchase was made, if applicable.
  

Shipped or In-Transit Orders

Orders that have already shipped or are in transit at the time a cancellation request is received may be subject to return-to-sender fees, which will be deducted from the refund once the returned item is received and processed.

Applicable return-to-sender fees include:

• $100 for mattresses and furniture
  
• $10 for non-mattress, non-furniture, or smaller goods
  

Additional return-to-sender fees may apply for orders shipped to Alaska, Hawaii, or Canada, depending on carrier and shipping requirements.
Refunds, if applicable, will be issued after the returned product is received and inspected in accordance with Nest Bedding’s return and refund policies.

REFUNDS

Once a returned product has been received, inspected, and evaluated by Nest Bedding, and confirmed to be eligible for return under these Terms, Nest Bedding will determine whether a refund is approved.
Approval of a refund is conditioned upon Nest Bedding’s verification that the returned product:

• Is undamaged, sanitary, and free from contamination, including but not limited to stains, odors, bodily fluids, pests, or unsanitary conditions (including but not limited to bodily fluids, pest exposure, mold, or strong odors)
  
• Is in substantially the same condition in which it was originally shipped, excluding normal packaging wear; and
  
• Fully complies with all applicable return eligibility requirements set forth in these Terms, including condition standards, timeframes, support requirements (where applicable), and any disclosed exclusions.

Approved refunds are issued only to the original form of payment used at the time of purchase and are subject to applicable non-refundable fees, return shipping charges, disposal costs, promotional adjustments, or other deductions as disclosed in these Terms.
Nest Bedding does not issue refunds in the form of cash or store credit.
If the original payment method is no longer valid, unavailable, or has been closed (for example, a canceled credit card), Nest Bedding may require reasonable verification of such closure for fraud-prevention purposes prior to issuing any refund.
Upon verification, Nest Bedding will issue the refund using an alternative electronic or check-based refund method, selected by Nest Bedding in a commercially reasonable manner, which may include electronic payment where available, or a refund check mailed to the verified billing address.
Approved refunds are typically processed within five (5) to ten (10) business days after approval. Actual posting times may vary depending on the customer’s financial institution. Timeframes for alternative refund methods may vary and will be communicated during the refund process.

RETURNS

Mattress Returns

Nest Bedding mattresses are eligible for return for comfort-related reasons only, subject to the following conditions and limitations.

Eligibility Requirements

• A mandatory thirty (30) night adjustment period is required before a return request may be initiated.
  
• Return requests must be submitted within three hundred sixty-five (365) nights from the mattress delivery date.
  
• The 365-night sleep trial applies once per mattress per calendar year and may not be extended, paused, restarted, or transferred.
  
• Mattresses returned after being opened and used within the initial 30-night period may be subject to deduction of the actual, reasonable disposal or recycling costs incurred by Nest Bedding or its service partners, which will be deducted from any approved refund.
  

Mattress Condition & Support Requirements

To be eligible for return, the mattress must, at Nest Bedding’s determination:
Be in donatable condition, free from stains, rips, tears, odors, contamination, or unsanitary conditions;
Have all law labels intact, legible, and affixed to the mattress; and
Have been used continuously with a compliant support system throughout the trial period.

Where applicable, Nest Bedding may deny a return, exchange, or warranty claim if the support system used is improper or non-compliant and is determined to have caused or contributed to the reported issue, including sagging, structural deformation, or performance concerns. Use of any of the following voids all return, exchange, and warranty privileges:

• Flexible foundations or adjustable systems not designed or rated for mattress use
  
• Bowed, sprung, curved, or flexing slats, including so-called “euro slats”
  
• Traditional box springs or foundations that do not provide rigid, flat support
  
• Slatted foundations with slat spacing greater than four (4) inches
  

Nest Bedding reserves the right to request photographic documentation of:

• The mattress (top and bottom)
  
• Both sides of the law label
  
• The mattress support system
  

Return eligibility may be denied or deferred until compliance with support requirements is verified.

Mattress Return Process

Once a return is approved, Nest Bedding will arrange for donation, disposal, or pickup, depending on service availability in the customer’s area. Available return methods may vary and may be subject to additional fees.
A valid donation or disposal receipt must be submitted to Nest Bedding before any refund is issued.

Exterior Damage Policy

Any exterior damage to the mattress, including but not limited to stains, rips, tears, pest or bedbug presence, or other contamination, voids all return privileges. These conditions are considered unrelated to comfort and are not eligible for return consideration.

Mattresses Excluded from the 365-Night Sleep Trial

The following mattresses are not eligible for the 365-Night Sleep Trial and must be returned within thirty (30) days of delivery to qualify for a return:
Puffin mattress (formerly BKB)
Lark mattress

Kid’s & Baby Mattresses

Kid’s and baby mattresses, including the Puffin and Lark models, are not eligible for extended sleep trials.
Returns for these products must be requested within thirty (30) days of delivery to be eligible for return consideration. All return requests are subject to Nest Bedding’s return approval process and applicable condition, hygiene, and support requirements set forth in these Terms.
Products that are damaged, unsanitary, or otherwise fail to meet return eligibility requirements are not eligible for return or refund.

Pillow Returns

Nest Bedding pillows may be returned within thirty (30) nights of delivery, subject to return approval and the conditions outlined below.

To be eligible for return, pillows must:

• Be returned in original Nest Bedding packaging; and
  
• Meet all applicable condition and hygiene requirements set forth in these Terms.
  

Pillow Exchanges
One (1) pillow exchange per order is provided at no cost. Nest Bedding may, at its discretion, offer additional fill, removal guidance, or adjustment support prior to approving an exchange or return in an effort to improve comfort and fit.

Pillow Refunds
Approved pillow returns for refund are subject to a $10 return shipping fee, which will be deducted from the refund amount.
The return shipping fee is waived for pillows that are determined by Nest Bedding to be damaged or defective upon arrival.

Bedding Returns

(Sheet Sets, Mattress Protectors, Duvet Covers, Comforters, Blankets)
Bedding products may be returned within thirty (30) days of delivery, subject to return approval and compliance with the conditions outlined below.

To be eligible for return, bedding items must:

• Be returned in original Nest Bedding packaging; and
  
• Meet all applicable condition, hygiene, and care requirements set forth in these Terms.
  

Bedding Exchanges
One (1) exchange per order is provided at no cost.

Bedding Refunds
Approved bedding returns for refund are subject to a $10 return shipping fee, which will be deducted from the refund amount.
The return shipping fee is waived for items determined by Nest Bedding to be damaged or defective upon arrival.

Sleep Accessories Returns

(Including sleep masks, aromatherapy products, laundry care items, apparel, and similar goods)
Sleep Accessories may be returned within thirty (30) days of delivery, subject to return approval and compliance with the conditions outlined below.

To be eligible for return, Sleep Accessories must:

• Be unused; and
  
• Be returned in original Nest Bedding packaging.
  

Sleep Accessories Exchanges
One (1) exchange per order is provided at no cost.

Sleep Accessories Refunds
Approved Sleep Accessories returns for refund are subject to a $10 return shipping fee, which will be deducted from the refund amount.
The return shipping fee is waived for items determined by Nest Bedding to be damaged or defective upon arrival.

Pet Bed Returns

Pet Beds may be returned within thirty (30) days of delivery, subject to return approval and the conditions outlined below.

To be eligible for return, Pet Beds must:

• Be unused and unlaundered; and
  
• Be returned in original Nest Bedding packaging.
  

Pet Bed Exchanges
One (1) Pet Bed exchange is provided at no cost.

Pet Bed Refunds
Approved Pet Bed returns for refund are subject to a $10 return shipping fee, which will be deducted from the refund amount.
The return shipping fee is waived for Pet Beds determined by Nest Bedding to be damaged or defective upon arrival.

Furniture Returns & Delivery Damage Claims

All furniture items, including but not limited to bed frames, foundations, adjustable bases, nightstands, dressers, and chests, are final sale and are not eligible for return once delivered or received.
Customers are required to inspect all furniture items upon delivery. Any visible damage, missing components, or delivery-related issues must be reported to Nest Bedding within five (5) business days of delivery, or within five (5) business days of discovery during reasonable unpacking and inspection, whichever occurs first, and in all cases no later than ten (10) business days after delivery.
Failure to notify Nest Bedding of delivery-related damage within this five (5) business day period will result in the order being deemed accepted as delivered, and the sale will be treated as final, with no eligibility for return, replacement, repair, or refund.
Damage resulting from use, assembly, installation, or handling after delivery, or damage reported outside the required notification period, is not considered shipping damage and is not eligible for return, refund, or exchange.
Nest Bedding reserves the right to request photographic documentation of the product, packaging, and delivery condition to evaluate damage claims and coordinate with the carrier or manufacturer where applicable.

Refund Processing

Once return eligibility has been confirmed and all required documentation has been received, refunds are processed in accordance with the Refunds section of these Terms.
Approved refunds are typically issued within five (5) to ten (10) business days after approval and are applied to the original payment method, where applicable. Actual posting times may vary depending on the customer’s financial institution.